Effective Date: June2, 2024

At Sai Cup, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please read our return policy carefully to understand our process and your rights.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• The return must be initiated within 30 days of the delivery date.

2. Non-Returnable Items

The following items are not eligible for return:

• Items purchased on sale or with a discount.
• Customized or personalized products.
• Opened or used items.

3. Return Process

Step 1: Initiate a Return

To initiate a return, please contact our customer service team at [Insert Contact Email] or [Insert Contact Phone Number]. Provide your order number, the reason for the return, and any relevant details or photos.

Step 2: Return Authorization

Our customer service team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and return instructions. Returns without an RMA number will not be accepted.

Step 3: Ship the Item

Pack the item securely in its original packaging and include all paperwork, parts, and accessories. Clearly write the RMA number on the outside of the package. Ship the return to the address provided by our customer service team.

Step 4: Inspection and Refund

Once we receive your return, we will inspect the item to ensure it meets our return conditions. If approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method. Please note that shipping costs are non-refundable.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Contact Email] or [Insert Contact Phone Number]. Follow the return process, and once we receive and inspect the defective or damaged item, we will ship the replacement.

5. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Insert Contact Email] or [Insert Contact Phone Number]. Provide your order number, a description of the issue, and any relevant photos. We will work with you to resolve the issue promptly.

7. Contact Us

For any questions or concerns about our return policy, please contact us at:

Sai Cup
Email: infosaicup@gmail.com
Phone: +91 9443382717
Address: No 6, Pump House Road,
Outhukattamman Nagar, Marie Oulgaret,
Puducherry – 605010

Thank you for choosing Sai Cup. We appreciate your business and are committed to providing you with high-quality products and exceptional customer service.